For Citrix related issues you can always get the help from their support web site
I've tried this and it really works, It also helps you to find tools required to perform any troubleshooting step
Like XDPING
http://support.citrix.com/
I've tried this and it really works, It also helps you to find tools required to perform any troubleshooting step
Like XDPING
http://support.citrix.com/
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